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职位描述

客户服务团队目标Client Service Team Purpose
透过有效的问题解决方案及沟通技巧，推进良好客户关系发展

Support client relationship growth through effective problem solving and communication

客户执行目标Account Executive Purpose

卓越项目协调及执行
To deliver project coordination & execution excellence

角色Role

对外：通过主动沟通及具创意的问题解决技巧，发展客户关系
Externally: To develop client relationships, through pro-active communication and creative problem solving

对内：跟内部团队紧密合作，集合合适人员组成项目团队，以达到最佳创意效果，并支持客户服务团队有效地管理项目

Internally: Collaborates with internal teams, bringing together the right people to get to the best creative output, while supporting the Client Services team in delivering effective project management

汇报：客户经理

Reports to: Account Manager

责任Responsibilities

Client Relationships 客户关系

·       积极进取，主动回应，不断追求卓越的客户服务水平
Proactive and responsive, constantly striving for excellent client service levels across the business

·       可灵活地适应客户的需求

Flexible and adaptable to client’s needs

·       追踪和报告项目进展情况，并提交完善的会议记录
Tracks and reports project progress including excellent contact reports

·       与品牌经理及其他相关人员建立稳固的关系

Develops strong relationships with Brand Managers and their equivalents

·       了解客户的公司架构
Aware of the client structure

Creativity 创造力

·       充分理解jkr的設計理念，并能恰当地应用相关jkr案例，实践于项目中。
Understands the jkr design philosophy and can bring it to life with relevant jkr case studies

·       根据创意简报，在创意检阅过程中作出客观的反馈意见
Frames objective feedback in creative reviews against the brief

·       充分理解出色创意作品所需的制作時间
Demonstrates an understanding of the time it takes to get to great creative work

Creative Delivery 创造交付

·     对jkr及客户的设计流程，需具清晰及充分的了解
Displays a clear understanding of jkr’s design process and the clients design process

Commercial Acumen 商业敏锐度

·     对设计工作所需的费用具良好的理解

Demonstrates a good understanding of the agency fees required to deliver great work

·     具基本财务管理能力

Demonstrates basic financial administration

·     理解设计公司的盈利模式

Displays an understanding of how an agency makes money

Brand Centricity以品牌为中心

·     对市场营销具全面了解

Understands what Marketing is all about

·     理解品牌在客户整体业务或产品架构的角色

Understands the role of the brand in the clients’ total business or portfolio

·     充分展示对品牌和设计的热爱

Demonstrates a passion for Brands and Design

Communication 沟通

·       以积极及开明的态度聆听团队和同伴的想法

Listens actively and openly to the team and peer group

·       在内部各级各部门间自信有效地传递及交流信息

Communicates at all levels and departments internally with confidence and clarity

·       了解jkr和客户团队之间的沟通渠道

Understands the communication channels between jkr teams and client teams